Return and Refund Policy

Last updated: November 1, 2024

Thank you for shopping at Jagruk Journal by LLA Professional Training Institute.

If for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns..

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to LLA Professional Training Institute, S-23 Krishna Marg, Shyam Nagar.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Jagruk Journal, accessible from https://www.jagrukjournal.lla.in/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Thank you for ordering the Jagruk Journal 2025 and being part of our vibrant community! We’re thrilled to have you on board and can’t wait for you to experience this year’s incredible edition.

Please note that, as per our policy, orders once placed cannot be cancelled or refunded. Here’s why :
  1. Every order is packed in real time to ensure timely deliveries and quality control.
  2. With limited stock, each journal is specifically reserved and prepped for its new owner—you!
  3. Unfortunately, not applying a coupon code at checkout or missing out on an offer does not qualify for cancellations or refunds.
If you have any concerns or questions, feel free to reach out to us at Support@lla.in.

Conditions for Replacements

We’re sorry to hear about any inconvenience caused by your Jagruk Journal 2025 delivery. At Team LLA, we take quality seriously, and we’re here to help if your product has arrived damaged.

Here’s our replacement policy:

  1. If the damage is significant and makes the journal unusable, we’ll gladly replace it for you.
  2. Minor wear and tear, such as scuffs or slight marks, is unfortunately unavoidable during transit and does not qualify for replacement.


To request a replacement:

Email or whatsapp us attaching clear photos of the damage and your order details.
Our team will review your request and get back to you promptly. Your satisfaction is important to us, and we’ll do our best to resolve the issue quickly.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

S-23 Krishna Marg, Shyam Nagar
Jaipur, Rajasthan 302019

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Source of Refund

Once the refund is approved by our team, the refund will be credited back to the source of payment mode done by the customer within 5-7 business days. 
Refunds can only be sent back to the original payment method used in a charge. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@lla.in